Facebook auto reply is the solution every busy social media marketer or swamped customer service agent needs.
Automated responses on Facebook don’t just keep your customers informed and satisfied. They also ensure that nothing slips through the cracks and that your team is in the loop with every social interaction.
Below, we’ll go over what Facebook auto reply is, how and when to automate your Facebook messages, and how to set up instant replies directly on Messenger or through a unified social media tool.
Bonus: Get our free, fully customizable Customer Experience Strategy Template that will help you understand your customers and reach your business goals.
What is Facebook auto reply?
Facebook auto reply is an automated message that you can set up on your brand’s business Facebook page when someone messages you.
Automated responses are triggered to send after certain actions are taken. For instance, if someone asks about your store hours, you can have an auto reply set up with the answer.
Having instant replies set up saves your team the time it takes to manually answer every inquiry. It also ensures you never miss a message and, as a result, can improve response time, customer service, and brand reputation.
Reduce response time (and your workload)
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